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IDC’s Smart Cities research practice focuses on the role of technology in improving citizen services, fostering innovation and civic engagement and  building successful models for the evolution of a smart city. IDC’s global team of analysts provides best practice case studies and objective third-party assessments of smart city solution providers.

The concept of smart cities is a construct in which to frame local government transformation. Cities need to transform in order to develop sustainably, meet citizens' rising expectations, and attract investment, new businesses, and talent. This is a complex undertaking especially when coupled with constrained financial resources, fast-growing populations, and aging (or limited) infrastructure. As a result, smart city goals are driving investment in emerging technologies such as Big Data analytics, the Internet of Things, cloud computing, social networks and mobile solutions. Smart city solutions leverage ICT not only to deliver higher-quality citizen services more efficiently but also to effect behavior change in government workers, city businesses, and citizens so that cities can develop more sustainably. IDC’s Smart Cities Strategies research analyzes the role of ICT in improving citizen services in public safety, transportation, public works, water, lighting and waste collection and provides thought leadership in areas such as civic technologies, smart city platforms and ecosystem development.